SUPPORT

How can we help?

Wandr app help and account support

For help with Wandr, email support@wandr.com. Include a short description of the issue and the email address used for your Wandr account. Do not send passwords, verification codes, or payment details.

Trips and saved places

Create and manage trips from your Profile. When viewing a place, use the add-to-trip action to save it to an existing trip. If changes do not appear immediately, confirm that the device is online and reopen the trip.

Location and navigation

Location access is optional until a location-based feature needs it. You can review or change Wandr's location permission in iOS Settings. Background tracking runs only during an active trip or wander and stops when you end it.

Account deletion

You can delete your Wandr account from Settings in the app. Account deletion is permanent. If you cannot access the app, email support from the address associated with your account so we can verify and process the request.

Subscriptions

App Store subscriptions are managed through your Apple ID subscription settings. Deleting Wandr or deleting your Wandr account does not automatically cancel an active Apple subscription.